We have included a Sign up link at the top of every page. Simply click in, select the account type and enter the required details.

Remember your contact details are very important, so double check the email address and contact phone number you provide.

You can login by using either your EMAIL ADDRESS or your USERNAME.

Simply enter the details at the top of any page to login.

At the top of every page we have included both login and password reminder links.

Simply click on Forgotten Password? and you will be taken to the reminder page.

The difference between the Normal account and the Premium account is the ability to bid on auctions.

With a Normal account you can buy Fixed Price items, and chose to pay with PayPal or CreditCard.

With a Premium account you can buy Fixed Price AND bid on Auctions.

You can always upgrade your account to a Premium account by registering a creditcard for the auction charge.

At Don't Miss Out we are focused on bringing the FASTEST auction/delivery process in Australia.

In order to do this, we make the payment process completely automatic - charging your creditcard as soon as you win an auction. This is simply not something we can do with other payment methods.

We do accept direct deposit for orders over $5000, and should your order come to such an amount, we will contact you directly.

We take privacy and security VERY seriously here at Don't Miss Out.

We only ask for details that help us complete the auction/sale process, and safely get the goods you purchase to you.

Our payment systems are PCI compliant, so your stored details comply with international security standards. This means your information is encrypted. You are as safe as possible when registering a credit card online with Don't Miss Out.

Check out our Privacy Policy for more specific details on how Don't Miss Out protects you.

You are unable to change your email address on your account at this stage.

Because Don't Miss Out is such a new site, there are a number of features and functions that are getting released over time.

We are including email change and other features in the weeks after launch.

 

You can always create a new account if you need to change your contact email address.

You have to register to complete any sale type. 

We have two different sales types: Auctions and Fixed Price

Auctions are much like the traditional auction house. You bid for a product, and when all bidding is finished the highest bidder wins.

Fixed Price sales are like standard online retail. Simply add things to your shopping basket, then hit buy to purchase them.

All items sold on Don't Miss Out will be delivered to your designated delivery address.

Yes, Don't Miss Out provides a valid Australian Tax Invoice in hardcopy with all purchases.

We may have limited stock on a product, and when you click add to basket, someone else may have gotten in before you.

Unfortunately, if there are no more on the site, then you will have to wait until we have some more stock available.

Many of our auctions are for multiple identical items.

When you bid, you can elect how many of those items that bid applies to.

eg. If an auction has 6 items in it, you can place a bid on any number of the 6 available.

If you are the highest bidder on any of the quantity when the auction ends, you will win that item. If you're the highest bidder on all the products, you win them all!

Autobids are a feature to allow you to place bids up to your maximum on an auction, and walk away.

Our system will place bids for you if your bid is matched or you are outbid, at the minimum required bid amount. This will occur on you behalf until either you hit your Autobid limit, or the auction ends (and you win!)

To place an Auto Bid: You select the the maxium amount to bid up to by using the arrows on the amount box. You can also designate the quantity that the Auto Bid will bid on. The Auto Bid maximum will need to be in the intervals of the bidding and from the current highest bid. - If bid is $21 and interval is $10, your maximum will need to be $31, $41, $51.... etc.

To make a fair shopping environment, we have a timer on the shopping basket system. You need to complete your shopping basket before you logout or leave the site, otherwise the basket will expire after 15 minutes.

No, you can't change your order once the checkout is completed.

To keep the buying process fair for all users, when you complete the checkout and pay for the goods they are yours. You can be sure that we will quickly dispatch your items to your delivery address.

When the checkout is completed, and your order is paid, it is sent to our warehouse & distribution system and we quickly dispatch your goods.

Because of this, we request all customers carefully check their order and all items in the basket before completing the checkout process. Likewise, read every tab of the product description and understand the item before you place a bid.

We do not offer any type of change of mind refund, so take care before you bid/buy.

You can contact our Customer Service team via our Live Chat system, or Contact Us email system for further assistance.

For your security, Don't Miss Out only allows purchase from the cart all in the one internet browsing session.

That means if you:

Log out
Leave the site
Your PayPal payment fails, or
You stop using the site for 20 minutes

Your basket items will be queued to go back to available to buy. If you wait the 20 mins and then login the products will be back available and you will be able to basket and buy them.

 

PayPal payments are processed immediately, so your order will be dispatched the next day.

Credit Card payments are processed immediately, when you finalise the cart or the auction ends, so likewise your order will be dispatched the next day.

Yes, you can pay for items in your basket by PayPal.

Auctions require a credit card for payment.

Don't Miss Out does not have any form of delayed purchasing, so you must pay in full at the time of sale.

 All purchasing is instant to ensure you get the items you want as fast as possible.

You will need to pay for your product(s) during your session.

 We do not hold products for buyers for any longer than they are on the site, to make a fair and fast buying environment.

Remember you should always carefully consider your purchase before you add an item to your cart.

No, we do not accept Direct Deposit, Money Order, Bank Cheque or Cash at this stage. (Except for purchases totaling over $5000, where we allow direct deposit.)

Payment must be either Credit Card or PayPal.

Buyers Premium is the service fee we, the auction house, charge on the successful winning bid(s) of any auction. It is a percentage of the winning bid, and includes GST.

ORP is the abreviation of Original Retail Price. This indicates the price of the unit when it was launched on the Australian market.

No, it will not cost you any extra to buy via PayPal or Credit Card - we don't pass on the fees they charge.

No, we are unable to remove or cancel bids. This does require users to carefully consider before placing a bid.

It's true that on another 'popular' auction site users do have the ability to withdraw their bids, but that site has no interest in making the selling and buying process easier for all involved. We have made it easy for all - no bids can be withdrawn nor cancelled.

Here on Don't Miss Out it's simple: Place a bid because you want to win and are willing to pay for the item. For more information, please refer to our General Terms and Conditions and User Agreement

Dontmissout.com.au is an auction / clearance channel for multiple vendors and we do not provide the facility for you to ‘change your mind’ upon winning an auction or completing a fixed price purchase of any item from us.

Dontmissout.com.au makes every effort to ensure that you are not only fully informed but equally, completely in control of any purchasing decision you make be it via auction or fixed price.
Always ensure you consider the purchase before you place a bid, as bidding is acceptance of our description & terms.
 
In exceptional circumstances we may agree to accommodate your request to cancel your purchase/s however it must be noted that buyers premium and frieght costs are not refundable and you may be required to pay up to a 30% restocking fee on the winning bid of each item purchased. This fee will be deducted from the refund on monies already paid to us by you.
(This means the total refund to you will be, at the very least, 70% of the winning bid.)

The return of the goods to dontmissout.com.au's nominated delivery address is at your expense. 

Note: The above refund is only offered where the goods are received back to dontmissout.com.au in the exact condition as described at the time of auction. Any marking, wear & tear or other damage or change to the product incurred prior to delivery to dontmissout.com.au is subject to our evaluation, and will affect the amount refunded.

You should always reserve your right not to bid on and/ or purchase any item from www.dontmissout.com.au, so please make your decision to buy carefully.

We do combined postage on:

1) all fixed price items (so items you buy in the one basket), and
2) quantities in a single auction (when you win more than one of those available).

We offer this to ensure that you are charged a fair and reasonable amount for freight!

 

We are currently unable to combine postage between different auctions, and auctions and fixed price deals, as they are processed immediately upon auction close.

Don't worry though, we are looking to implement combination on ALL sales very soon!

We use Australia wide couriers to send all items. We send smaller items via AAE and larger items by AirRoad.

You will receive tracking information via email as soon as the item is dispatched.

As we use AAE and AirRoad to deliver Australia wide, we can send to nearly all delivery addresses. This includes residential, business and PO BOX addresses.

There's a small number of areas that we are not be able to deliver to, such as Norfolk, Christmas Island and Cocos Island.

It's important to note that any delivery over 40Kg must be delivered to a street address, not a PO Box address.

All orders dispatched will have a tracking number. This tracking number will be emailed to you, and can be used in the manufacturer's tracking website, or via their business hours support phone number.

To track AAE items you go to: www.aae.com.au or call 131213

To track Air Road you should call: 1800 237 824

We are unable to ship internationally at this stage. We are looking into international operations for New Zealand and South East Asia in the not-too-distant future.

No, you are not able to collect, or arrange to collect goods from Don’t Miss Out.

We run a very tight ship and do not have the available resources to allow pickups. Rest assured our elected freight solutions have proven a reliable, quick & secure record.

If the delivery address was not attended when the courier attempted delivery, then the item will go:

a) into the driver's van to be redelivered the next day,
b) to the nearest post office to await collection,
or
c) to the nearest depot to await collection.

Check your email for the tracking number for the order, then contact your courier company. You can likely arrange a redelivery in the next day or so.

If you are unable to make contact with the courier company in time for redelivery, your item will be sent to the local depot or post office and await collection.

If an item awaits collection for too long, the courier will return goods to us. Please note re-deliveries are at the expense of the purchaser.

Remember: chosing an adequate delivery address, and attending in business hours for a delivery, is YOUR responsibility, so make sure you choose the correct delivery address before you bid/buy.

No, all deliveries will be completed by AAE or AirRoad.

AAE can deliver to your Post Office box if you need them to - simply update your delivery address before you complete an order.

Delivery time is quoted is based on estimations made by the courier company.

Of course the distance and the size of the goods should be considered.

Small items (mobiles, DVD players etc...) take approximately 1 to 2 days to most addresses, and can take up to 4 days to secluded or regional areas.

Larger items (TVs, Fridges) can take 2 to 3 days to capital cities, and up to 7 days for secluded or regional areas.

Don't panic!

You should first check your tracking with the courier company.

Odds are the courier company has either had trouble finding your address, or have attempted delivery but have found the address unattended. Contact with the courier for tracking solves most delivery questions you may have.

If the courier company has any troubles, can't help, or if the delivery has been returned to us, please contact us via our Live Chat or the Contact Us page.

We are human, so it can sometimes happen that we make an error. You should contact our customer service team via Live Chat for help. Have your order details on hand.

We will come to an agreement on the best solution and resolve the problem.

Remember to check the order details, as some items are incomplete - as described in the auction overview tab under package contents.  

If you are certain parts are missing, please contact us via Live Chat or the Contact Us page, with your order/invoice number, and we will resolve the issue.

If you have an item purchased from Don't Miss Out and are unsure how to use it you should follow a few steps to get it working.

First: Read the whole manual (while comparing instructions to the actual item).

Second: Contact the manufacturer technical help line (located in the manual or via the manufacturer's website.)

Third: Ask a tech-savvy friend, or look online for user guides by other people.

Fourth: Ask our staff via Live Chat - but remember, we may be less tech-savvy than you! We enable and administer the auctions & deals, we don't make the product!

The first (and best) place to get information like specifications, technical help, and advice is always the manufacturer. Their staff and technicians are experienced and trained to help with these questions.

The internet is a treasure trove of information and help, so look around using searches. There will be someone more enthusiastic than you ready to give all sorts of help.

Our staff are all very technology enthusiastic, and will do their best to help with your technical questions, but we provide all the information we have in the Specifications Tab of our product descriptions.

We understand your desire to try before you buy, but as an Online Auction and Fixed Price Clearance house, we do not have a shop or store that you can simply walk into. We opperate from a warehousing and distribution alone, so we don't have a location you can visit us in.

Don't Miss Out recomend you try a product at a retail store, and when happy with the features, you come to us and buy at much cheaper than retail!

We are running a live chat team over 6am till midnight, 7 days a week. The customer service team is always online to help assist with any problems you may have.

Our team is particularly good at helping with orders, payment and tracking. We can assist with technical questions, and direct you to the best source for all the answers you need.

Locked Phones:

In order to retain customers, mobile phone carriers can configure individual handsets to only operate on their network. For example some handsets purchased on a Vodafone GSM plan will only work on the Vodafone GSM network. These phones are essentially "locked" to a particular mobile phone carrier and the network standards the phone and carrier support.

It is alway possible to unlock a phone, but it is at the network provider's discretion (and they will often ask an unlocking fee.) 

No Network Lock (Unlocked Phones):

Phones which are referred to as being "unlocked" are able to operate on any carriers mobile phone network, so long as it is supported by both phone and carrier.

There are very important differences in the mobile phone networks around the world. In Australia we have a variety of network types (also called standards):

• CDMA (scheduled to be closed during 2008)
  This is currently run by Telstra and is scheduled for close during 2008.
  
• GSM (the 'normal' mobile phone network, 1900MHz)
  The frequencies can include 800MHz, 900MHz, 1800MHz and 1900MHz. This network standard is used by Telstra, Optus, Vodafone, Virgin and the other carriers except '3' brand. '3' supports 3G (as below) only.
  
• 3G (also known as WCDMA, UMTS, U-SIM)
  This is the newer standard that allows for Video streaming and internet browsing etc. Supported by '3', Telstra, Optus, Vodafone and Virgin.
  
• NextG (the newest standard)
  This standard is the very newest technology. It allows for super fast data transfer and very high quality calls. Currently only supported by Telstra.

When you buy your phone you need to know what network type you are on (GSM, 3G or NextG) and if the phone is locked to your or another carrier. eg. If you are with 3, you need to get a 3G compatible phone. If you have a GSM sim you will need a phone that works on the GSM networks etc...

You should always ask your service provider to see if this phone will work with your sim on their network.

Please see our Condition Definitions page, linked in every product description in the overview tab.

It can not be emphasised enough that by bidding you are agree to buy, and by bidding on multiple items you are agreeing to buy ALL of them.

In our experience selling on eBay we had customers claim to have accidentally bid on our auctions for all sort of reasons. These include, but are not limited to: cats on keyboards, dogs making bids, any age child from 1 to 60 years old bidding without permission, any assorted relative or friend who is computer illiterate bidding because they though it was a game, strange weather phenomenon, alien abduction and falling asleep on the keyboard.

On Don't Miss Out, there is no ability to retract your bid, so take care before you place a bid.

Because Don't Miss Out is built with the latest online programming languages, you need to make sure your browser is up to date.

We recommend Internet Explorer version 7 and Firefox version 2.0+ for use with our site.

Make sure you have both images and Javascript enabled, otherwise the site won't display or opperate correctly.

Each product sold or auctioned on Don't Miss Out is covered by a warranty of some sort.

Check your order history for details on the warranty that applied to your product (under the Warranty tab)

We can assist you with the Tax Invoice if you need another sent to you.

All products sold by Don't Miss Out have a warranty applied to them at the time of sale, as indicated by the Warranty tab in the item description. Always refer to this warranty first for guidance.

If you need warranty help for your mobile phone, you will need to use the relevant manufacturer's website to find your local service warranty centre.

Most phone manufacturer's require a hardcopy proof of purchase (POP) with the handset IMEI on it before they will accept the phone for warranty. If your invoice doesn't have the IMEI on it, please contact our customer service team via Live Chat or Contact Us, and quote your IMEI and invoice numbers. We will match our logs and send you a PDF copy that you can print & use.

We put a LOT of effort and time into checking and testing stock before it is auctioned or sold, but nevertheless items can unexpectedly fail (and that's why warranties exist!)

If your item has arrived faulty, please refer to the manufacturer's warranty service centres for direct warranty assistance. Alternatively, contact our customer service team via Live Chat or the 'Contact Us'  page for assistance with the warranty.

Please contact our customer service team immediately if your delivery shows evidence of significant mis-handling with the freight company. Where possible, sign mentioning the damage to the box in the signature area.

We will need you to send us a digital photo of the damaged product & box within 24 hours of the delivery. This is essential to the claim for the insurance from our freight carrier.

If the courier company takes responsibilty for the damage to the parcels in the delivery, we will replace any of the items damaged in transit for free. Please contact customer service via Live Chat or the Contact Us link.

Buyers Premium is the service fee we, the auction house, charge on the successful winning bid(s) of any auction. It is a percentage of the winning bid, and includes GST.

You have to pay a buyers premium on any auction win. It only applies to auctions.

You do not pay any buyers premium on fixed price sales.

Buyers Premium is automatically added to your total on each invoice on a per item basis, and is included in the payment taken.

Like most other auction websites, and all real life auctions, while there is bidding the auction doesn't close. The way we have implemented this is something we call the Going Going Going Gone (GGGG) period.

When a bid is placed in the last 5 mins of an auction, that auction is extended by 5 mins from that bid. This will continue to occur while bids occur untill there are no more bids for a full 5 minutes.

This system is more fair than other auction sites, as it allows for people with slow internet connections and stops bid sniping (jumping in in the last 2 seconds)

The auction will go till there is no more bidding. That could be 20 or even 30 mins!

The best way to handle this potential extension is by creating an Auto Bid to your maximum desired spend - that way you can walk away and not spend too much.